Healthy households
Prevention, provider discovery, screening pathways, mental-health resources and proactive wellbeing.
DIGITAL HEALTH & SOCIAL-CARE SERVICES PLATFORM
Your health. Your family. One connected care network.
INNOVA Care gives individuals and families a member-owned digital platform for finding care, coordinating health services, managing home and family support, accessing medicines, arranging transport and staying connected to the people responsible for their care.
Health servicesVerified providers and service navigation.
Care at homeHome, elderly, recovery and palliative support.
Case managementAssessment, planning, referrals and follow-through.
WellbeingPrevention, nutrition, mental health and family support.
Imphilo YemaSwati, etandleni temaSwati.
The well-being of the Swazi nation, in the hands of Swazis.
INNOVA Care puts ownership, coordination and proactive wellbeing back into the hands of members and households.
INNOVA Care puts ownership, coordination and proactive wellbeing back into the hands of members and households.
WHY INNOVA CARE
Take greater control of the part of life that affects everything else.
Health access is a fundamental right.INNOVA Care turns that principle into practical member action: organise care earlier, stay informed and follow through.
Eswatini's health services continue to work under sustained pressure.INNOVA Care works alongside public, private and community providers and gives households an additional coordination layer when medicines, staff, distance or service availability create barriers.
Proactive care starts before crisis.Connect gives members a place to organise providers, wellness information, mental-health resources, reminders and household health navigation while they are still well.
The network is owned by members.INNOVA members build the project through Capitalisation Lots, participate in project surplus dividends and retain one-member-one-vote governance in the Co-operative.
ONE CONNECTED CARE JOURNEY
One household. One coordinated path through care.
The platform connects the person, family, case manager and service providers instead of leaving every referral and follow-up disconnected.
01 · ASSESS
Understand the need
Health, social, family, home and practical circumstances are brought into one care picture.
02 · PLAN
Build the care path
The case plan identifies providers, support, transport, medicines, equipment and follow-up.
03 · CONNECT
Activate services
Appointments, referrals, home support, telehealth and approved partner services are coordinated.
04 · FOLLOW THROUGH
Stay on the journey
Care actions, reminders, family communication and service progress stay visible to authorised users.
05 · REVIEW
Adjust as needs change
The care plan evolves with recovery, chronic care, ageing, family capacity and new clinical guidance.
WHO THE NETWORK SERVES
Care for real households, at different stages of life.
Older persons
Elderly support, mobility, medication, home care and family coordination.
Chronic care
Ongoing coordination, medication support, referrals, reminders and follow-up.
Disability support
Assistive equipment, mobility, home support and service navigation.
Recovery & rehabilitation
Discharge follow-up, rehabilitation, transport, equipment and home support.
Palliative & long-term care
Family support, caregiver coordination, comfort-focused care and professional referral.
Families & guardians
Dependants, family care planning, guardianship workflows and authorised updates.
Mental health
Navigation to psychologists, counsellors, psychiatric services, social workers and support resources.
WHAT PARTICIPATING MEMBERS GET
One network. Practical support across the care journey.
Benefits expand according to the member's Care level.
Verified provider navigationFind appropriate health, care, pharmacy, mental-health and wellness services faster.
Digital case coordinationAssessment, planning, referrals, follow-up and service tracking.
Social-care and household assessmentSupport goes beyond the clinic and includes the realities affecting care at home.
Family care planningCoordinate dependants, caregivers, guardians and authorised family members.
Appointments, referrals & telehealthCoordinate the next care action and connect to approved remote-care partners.
Medication coordinationPharmacy navigation, prescription support, collection and delivery.
Home & community careElderly, chronic, disability, palliative, recovery and caregiver support pathways.
Transport & equipmentNon-emergency health transport and access to medical or assistive equipment.
Wellness & preventionNutrition, physical wellbeing, mental-health awareness and household health education.
Partner benefitsApproved negotiated benefits and service arrangements are reflected inside the relevant Care package.
CARE FROM ANYWHERE
Be there, even when you're not there.
Authorised family members and guardians stay connected to a loved one's care journey even while living or working outside Eswatini.
Health and personal information is shared according to consent, professional confidentiality and approved access rules.
Family Care JourneyAUTHORised VIEW
Clinic appointment completedFollow-up date recorded by the case manager.
DONEMedication collection arrangedPharmacy request passed to health fulfilment.
ACTIVETransport request confirmedNon-emergency trip scheduled for next appointment.
BOOKEDCase manager updateFamily note and next actions available to authorised guardian.
NEWSIX SERVICE FAMILIES
Everything organised around the care journey.
Find Care
Provider discovery and service navigation.
- Clinics & hospitals
- Doctors & specialists
- Pharmacies & laboratories
- Mental-health services
- Rehabilitation & community resources
Coordinate Care
The digital case-management layer.
- Assessment & care planning
- Appointments & referrals
- Telehealth coordination
- Family / guardian navigation
- Follow-up & reminders
Care at Home
Support where people actually live.
- Elderly support
- Chronic & palliative care
- Disability & recovery support
- Caregiver coordination
- Household support
Medicines & Equipment
Coordinate the items the care journey needs.
- Pharmacy navigation
- Medication collection & delivery
- Assistive devices
- Equipment sourcing / rental
- Health supplies
Move to Care
Mobility and health-related movement.
- Appointment transport
- Non-emergency patient transport
- Assisted mobility
- Ambulance referral coordination
- Health fulfilment
Live Well
Proactive wellbeing and household resilience.
- Nutrition & special diets
- Physical wellbeing
- Mental wellbeing
- Prevention & health education
- Family and caregiver support
HEALTH FULFILMENT THROUGH NGIPHATSISE
Prescribed. Found. Collected. Delivered.
INNOVA Care coordinates the health request. Approved providers prepare the service or item. Ngiphatsise, the Mela Africa fulfilment network, handles eligible health-related collection and delivery.
INNOVA Care
Care request, prescription workflow, case coordination.
Provider / Pharmacy
Qualified service, prescription fulfilment or approved item preparation.
Ngiphatsise
Collection and delivery to the member, household or care location.
INNOVA CARE LEVELS
Start connected. Add more care as your needs deepen.
During Phase 1 capitalisation, During Phase 1, a qualifying Care Lot purchase includes only its Lot-unlocked benefit for 12 months from the qualifying Lot purchase date. Paid service subscriptions follow their own package terms and are not yet open.
Care Connect
From E25 / month
Basic digital-platform access for health navigation and proactive wellbeing.
- Provider & pharmacy directories
- Mental-health resources
- Wellness information
- Emergency contacts
- Basic service navigation
1 Capitalisation LotUnlocks Connect for 12 months during Phase 1.
Care Access
From E60 / month
The active healthcare-network layer.
- Everything in Connect
- Telehealth coordination
- Medication coordination
- Appointments & referrals
- Transport coordination
10 Capitalisation LotsUnlocks Access for 12 months during Phase 1.
Care Family
From E120 / month
Household and family care organised together.
- Everything in Access
- Registered household members
- Family care planning
- Case coordination
- Guardian / family updates
25 Capitalisation LotsUnlocks Family for 12 months during Phase 1.
Care Plus
From E250 / month
Higher-touch home and community-care coordination.
- Everything in Family
- Chronic / elderly support
- Medication collection
- Home-care coordination
- Enhanced mobility support
100 Capitalisation LotsUnlocks Plus for 12 months during Phase 1.
Care Premium
By assessment
Dedicated coordination for intensive or ongoing household support.
- Everything in Plus
- Dedicated case-management relationship
- High-frequency coordination
- Palliative / recovery support
- Enhanced family oversight
200 Capitalisation LotsUnlocks Premium for 12 months during Phase 1.
Care subscriptions fund the coordination layer. Clinical consultations, medicines, equipment, transport and other third-party services carry their own charges where they are not expressly included in the member's package or negotiated benefit.
PHASE 1 CAPITALISATION
Members build the network — and own an economic stake in the project.
Capitalisation Lots fund the first development stage of INNOVA Care. Lot ownership belongs to INNOVA members and carries project-surplus dividend rights under the Project Charter.
10,000Phase 1 Lots
E250Per Capitalisation Lot
E2.5mPhase 1 capital target
1,000Maximum Lots per member
What Phase 1 capital builds
The first capital pool establishes the digital and operating infrastructure required to activate the health network.
FindMeSZ platform integration, licensing and Care modules
Digital case-management systems and workforce activation
Provider onboarding, verification and network development
Member onboarding, training, quality systems and launch operations
Initial operating capacity and network working capital
What the Lot continues to mean
The qualifying Lot-unlocked benefit lasts 12 months from the qualifying Lot purchase date during Phase 1. The Lot itself remains a project participation unit after that included subscription period ends.
Project-surplus dividend participation follows the Project Charter.
Dividends begin after the defined development period or qualifying milestones are achieved.
No fixed or guaranteed dividend is promised.
After month 12, Care service access continues through the prevailing subscription model.
Later growth stages issue additional Lots under separately authorised Project Charter terms.
MEMBER + CARE LOTS
Project owner / participant
Owns INNOVA shares and Care Capitalisation Lots, receives the applicable 12-month Care unlock, participates in project-surplus dividends and retains one member, one vote in the Co-operative.
INNOVA MEMBER · NO CARE LOTS
Member subscriber
Retains full Co-operative membership rights and subscribes to the Care level required. No Care Lot dividend rights attach until the member purchases Capitalisation Lots.
NON-MEMBER
Service subscriber
Subscribes to available INNOVA Care services without Co-operative voting rights, Capitalisation Lots or project-surplus dividend rights.
JOIN THE INNOVA CARE NETWORK
Care needs professionals, providers, services and community support.
The network brings regulated healthcare, social care and practical household support into one coordinated environment. Professional and provider participation follows verification, scope-of-practice and network standards.
Health & care professionals
Join as an individual professional or case-management practitioner.
Health & service organisations
Join as a provider, facility, support service or health-economy partner.
Volunteer & community participation
Community support, outreach, caregiver mobilisation and selected training activities operate with INNOVA Foundation collaboration.
Training & practical care services
INNOVA Care runs and coordinates training that strengthens care quality and opens practical earning pathways.
WORK & EARN THROUGH THE NETWORK
Professional skill becomes accessible care.
Approved registered professionals earn through network assignments, consultations within professional scope, digital case work, follow-up, home/community assignments, wellness programmes and training. INNOVA Care also creates structured work pathways for qualified social-work graduates and other care professionals.
Remote case-management assignmentsProvider referralsHome / community assignmentsTelehealth participationFollow-up workTraining & educationFamily coordinationWellness programmes
INNOVA FOUNDATION + INNOVA CARE
One wellbeing vision. Two governed institutions.
INNOVA Care
The Co-operative project runs member subscriptions, digital coordination, provider relationships, service operations and the project economy.
INNOVA Foundation
The Foundation runs public-benefit and community work including outreach, volunteer mobilisation, training, health education and vulnerable-household interventions.
Up to 10% of annual net INNOVA Care project surplus supports INNOVA Foundation operations after project costs, reserves, statutory allocations and governance approvals.
INNOVA Care participants receive first consideration for eligible Foundation-supported programmes according to programme criteria, availability and available resources.
THE NEXT CARE ECONOMY
INNOVA Care is already building beyond coordination.
PROTECTION PRODUCTS
Funeral and family protection
INNOVA Care is structuring funeral cover and related protection products through appropriately licensed partners and approved member arrangements.
HEALTH FINANCING
Member-owned healthcare financing
The Co-operative is developing a member-owned healthcare financing / medical-scheme model through the required regulatory pathway.
TARGET · JUNE 2027
INNOVA Care Homes
The next physical Care project introduces elderly residential care, assisted care and palliative-care homes supported by the INNOVA Care network.
START HERE
Own it. Use it. Work through it. Build it.
INNOVA Care brings members, families, professionals and providers into one governed digital care economy.